Suncorp Group was working with legacy systems that made it harder to support a large, distributed workforce across Australia and New Zealand. These older tools:

• Slowed down device deployment
• Increased operational costs
• Limited flexibility for a growing hybrid workforce

As hybrid work expanded, Suncorp needed a way to provide modern, secure devices and simpler management for employees working from different locations. By moving to Windows 11 and Copilot PCs, and managing them with Microsoft Intune, the company aimed to:

• Simplify device provisioning and management
• Strengthen security across a distributed environment
• Give employees consistent, modern tools for hybrid work

Microsoft 365 and Microsoft 365 Copilot were added to give staff faster access to information, better search, and AI-powered tools that support more efficient workflows.

AI is becoming a core part of how Suncorp operates. Copilot PCs running Windows 11, combined with Microsoft 365 and Microsoft 365 Copilot, help employees:

• Find information faster with improved search and AI-assisted discovery across documents and communications.
• Streamline everyday tasks such as drafting content, summarizing information, and preparing customer responses.
• Analyze data more easily to support better decision-making and quicker customer service.
• Collaborate consistently from any location, with a secure and familiar experience for hybrid teams.

According to Suncorp’s Principal Architect for End User Platforms, AI is now a key pillar of their architecture, helping the company reimagine how employees work and how they serve customers across Australia and New Zealand.

Suncorp has seen clear, measurable benefits from its move to Windows 11, Copilot PCs, and Microsoft 365, all managed through Microsoft Intune.

Key outcomes include:

• 30% reduction in device setup time, which frees IT teams to focus more on innovation and less on manual deployment.
• Stronger protection through modern, secure devices and centralized management for a hybrid workforce.
• A consistent hybrid work experience so employees can work productively from any location.
• Faster customer service as staff use built-in AI tools to streamline tasks and analyze data more quickly.

Overall, Suncorp has reshaped its workplace into a more secure, productive environment, building a culture that is ready to keep innovating with AI at the center.